PREMIER WIRELESS INTERNET ACCESS PROVIDER
My Laptop has built-in Wi-Fi capability. Will that work?
First of all, make sure the internal Wi-Fi is turned on. On
some laptops you need to press a button or some keys to turn
it on. If you are close enough to an Access Point (the antennas
that send the Internet signal out to the park), it should work
fine. If you are a distance from the Access Point, or are at
a bad 'angle' it may not work. Internal Wi-Fi adapters are intended
for small indoor installations. For good connections in an RV
park you need more power for the distance and you need to be
able to point your antenna toward the Access Point antenna.
It's a 2-way radio, the signal needs to get to you AND you need
to be able to get your signal BACK. If your built-in adapter
doesn't work, you can purchase a USB adapter and use it, just
make sure the built-in one is turned off.
What is the best type of adapter to use?
first thing to know is that there are LOTS of choices and they
change all the time. The only requirement is that they be 802.11
b or g, and that they support your operating system. In general,
we recommend the USB type of devices because they are on a wire
and you can move them around to get the best signal. Make sure
it matches your USB port (1.1 or 2.0.) However, some card type
of adapters have the ability to plug in an external antenna
for better connection.
How can I increase my signal strength?
your surroundings for anything that might impede your signal.
Some things you may find that can interfere with wireless signals
are pillars or stanchions and potted plants. Also, several wireless
devices on the market are built to boost your signal. If your
signal is not strong enough for your liking with your current
adapter, you might consider looking for an adapter with a greater
signal gain, or the ability to attach an external antenna. There
are even outdoor antennas you can mount to the roof of your
What can I do if I lose my connection?
waves can be fickle and computers are easily confused. If you
have been online and it stops working, it may be just like cell
phone call that got dropped and you need to call again. To 'retry'
your connection, there are a few things you can do. If you have
XP, you can right click on the connection icon and choose 'Repair'.
If that completes successfully, try to browse now. If you still
can't browse, close all open programs and reopen your browser.
Make sure to try a webpage you haven't been to in a while, browse
to yahoo.com or google.com. If you get a login page, go ahead
and log in. If none of this has helped, restart your computer.
Can I get a stable connection using wireless technology?
your adapter is close to the Access Point and there are no major
obstructions, you can experience a very stable connection. However,
long distances, large obstructions, and other devices on the
same 2.4GHz radio frequency can interfere. Look at the specifications
on your adapter - it will tell you it's coverage area. Our network
equipment will automatically adjust to the lower 5.5 Mbps connection
speed to adjust for your distance. Also be aware that the condition
of your computer is critical. Many people experience slow speeds
and dropped connections due to spyware and viruses on their
Is my wireless connection secure and safe from hackers?
connection is no more prone to hackers than a hard-wired connection
such as cable or DSL. Airnet Access does not add anything to
the connection for security. It is the user's responsibility
to protect their computer with up-to-date virus protection,
spyware protection and a firewall. Generally it is a good idea
to turn off File and Print Sharing when it is not actively being
4575 Westgrove Drive, Suite
515, Addison, TX 75001
Phone: 972-861-9658 Fax: 972-380-5492
2006 Airnet Access, Inc.
2006 Designed, developed & hosted by h2 Global, Inc.